CTH Level 4 Diploma in Hospitality Management (QCF)


CTH Level 4 aims to provide understanding of the operational aspects of the international hotel industry and knowledge of the underlying principles involved by combining practical career-based elements with a number of essential underpinning management disciplines.

This course is an ideal preparation for immediate employment in the sector. Alternatively students may use it as a pathway to advanced study, typically progressing on to the CTH Level 5 Diploma.

Since the Level 4 Diploma is designed to be broadly equivalent to that of the first year of a bachelor’s degree, students may also use the qualification to apply for credit entry to a number of bachelor degree programmes at selected universities worldwide.

Syllabus Overview

RDORooms Division Operations
RDSRooms Division Supervision
FBOFood and Beverage Operations
FBSFood and Beverage Supervision
FTHFinance in Tourism and Hospitality
CSMTHCustomer Service Management in Tourism and Hospitality
GTHGlobal Tourism and Hospitality
IAIndustrial Attachment*

*Additional Subject Information
Industrial Attachment (IA) subject to eligibility and approval of Training Work Permit for international students.

Students who are not eligible for IA or granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.

The programme is delivered through classroom lectures, group and individual assignments, case studies, in-class exercises and industry visits where appropriate.
6 months (Theory)
Monday to Friday, 3 hours per session

10 months (Theory)
3 days a week, 3 hours per session

6 months (Industrial Attachment)
44 hours per week
Industrial Attachment for international students is not guaranteed as a training work permit is required to undertake the on the job training. The application for training work permit is subject to approval by the Ministry of Manpower.

Full Time Intake

Class Commencement Enrolment Period
27 April 2020 16 Feb 2020 – 11 Apr 2020
25 May 2020 12 Apr 2020 – 9 May 2020
22 Jun 2020 10 May 2020 – 6 Jun 2020

Part-Time Intake
Dates available on request

Awarding Body
The Level 4 Diploma in Hospitality Management is awarded by the Confederation of Tourism and Hospitality (CTH).

To be eligible for admission to CTH Level 4 Diploma in Hospitality Management (QCF), you must

  • be at least 16 years old at the time of application
  • meet the minimum academic qualification and English standard listed below

Academic Requirement:

  • Obtained a Polytechnic Diploma (any discipline) OR
  • GCE ‘A’ Level or equivalent (3 subject passes with minimum Grade E ) OR
  • Obtained BBS Specialist Diploma in  Hospitality Management (SDHM)

English Requirement:

  • have at least a C6 at GCE ‘O’ Level English OR
  • A Pass Grade (55 marks) in Centre-Devised English test OR
  • IELTS 5.5 or equivalent

Mature Candidates: 

  • 30 years old and above
  • Minimum of 8 years relevant work experience
  • GCE ‘O’ Level or equivalent (3 passes with minimum Grade C6, 1 pass must be in English)
RDO – Rooms Division Operations
This module covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.

RDS – Rooms Division Supervision
This unit covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations and managing the performance of staff.

FBO – Food and Beverage Operations
This unit covers understanding the principles of food production operations and food and beverage service.

FBS – Food and Beverage Supervision
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.

FTH – Finance in Tourism and Hospitality 
This unit covers understanding the sources of income generation and other funding in the tourism and hospitality industry; the operation of the business in terms of the elements of costs; be able to apply the concept of marginal costing to price setting, particularly as applied to those costs which change with time or level of activity and be able to prepare budgets with actual results.

CSMTH – Customer Service Management in Tourism and Hospitality
This unit covers the management of customer service operations, managing the resolution to customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.

GTH – Global Tourism and Hospitality
This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation that sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.

IA – Industrial Attachment
The aim of the Industrial Attachment is to expose students to a professional working environment where they can learn through real-world experiences. After completing theoretical components of hospitality service, students get to fully comprehend the service encounter through hands-on learning.

The workplace assessment forms a critical part of the overall assessment for the course and assesses three modules:

  • Rooms Division Supervision
  • Food and Beverage Supervision
  • Customer Service Management in Tourism and Hospitality
The Industrial Attachment provides you the opportunity to undergo 6 months internship in the hospitality or tourism industry. Typical establishments range from small businesses such as restaurants, boutique hotels and travel agencies through to large, globally recognised hotel chains.

A training work permit is required to undertake the Industrial Attachment. The application for training work permit is subject to approval by the Ministry of Manpower.

Diploma in Hospitality Management
After you have successfully completed the CTH Level 4 Diploma, you can progress onto the CTH Level 5 Diploma.

University Pathways
Students who successfully complete the CTH Level 4 Diploma are also eligible to gain progression to a number of universities worldwide. For more information, please visit www.cthawards.com.

Progression Pathway

The following are the universities that accept CTH Level 4 Diploma in Hospitality Management (QCF) as an Entry Requirement for their degree programmes:

Bournemouth University – BA (Hons) International Hospitality & Tourism
Coventry University College – BA (Hons) Strategic Tourism & Hospitality Management
Glasgow Caledonian University – BA (Hons) International Tourism and Hospitality Enterprise
Heriot-Watt University – BA (Hons) Business Administration
London South Bank University – BA (Hons) Tourism and Hospitality Management
University of Central Lancashire – BA( Hons) International Hospitality Management
Plymouth University – BA (Hons) Hospitality, Tourism & Events
University of Essex (Edge Hotel School) – BA (Hons) Hotel Management
University of Essex (Edge Hotel School) – BA (Hons) Events Management with Hospitality
University of Gloucestershire – BA (Hons) Hospitality Management
University of Winchester – BA (Hons) Business Management
Wrexham Glyndŵr University – BA (Hons) Hospitality, Tourism & Event Management
University of Lincoln – BA (Hons) Business Management
University of Sunderland – BSc (Hons) International Tourism and Hospitality Management
University of Wolverhampton – BA (Hons) Event & Venue Management
University of Wolverhampton – BA (Hons) International Hospitality Management

Career Prospects
Singapore is becoming a choice destination for tourism. As our graduate, you can be confident that you have a valuable and recognized qualification to start your career.

Application FeeLocal StudentInternational Student
Application Fee (non refundable)300300

For CourseLocal Student International Student
Material Fee200.00200.00
Examination Fee900.00900.00
CTH Student Registration Fee50.0050.00
Medical Insurance Fee*120.00120.00
FPS Insurance Fee*250.00250.00
Uniform Fee50.0050.00
Student Pass Fee*N.A.120.00
Medical Check up**N.A.50.00
Registration Fee*100.00250.00
Course Fee4,875.004,875.00
Net Fees7,003.157,345.55

* Non-refundable fees consumed upon enrolment
** Non-refundable fees after consumed

Miscellaneous FeesLocal StudentInternational Student
Penalty charge for late payment of course fee50.0050.00
Re-sit examination fee130.00130.00
Penalty charge for late registration of examination45.0045.00
Appeal to the Academic and Examination Board against examination result150.00150.00
Appeal to the Academic Council225.00225.00
Appeal to the Independent Adjudicator450.00450.00
Additional Textbook fee per book60.0060.00
Student Pass Renewal FeeN.A.120.00
Additional Uniform Fee per Shirt25.0025.00
Student ID Card30.0030.00
Postage Fee74.7774.77

¹ All Course fees payable by local and international students are protected under the Fee Protection Scheme (FPS) except Goods and Services Tax. Students can pay both their course and miscellaneous fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2 through any of the following methods:

  • SGD crossed cheque
  • SGD cash
  • Cashier’s order
  • Bank draft
  • Telegraphic transfer
  • NETS

² Miscellaneous fees are non-compulsory and non-standard fees which are paid only when necessary or applicable.

³ All fees are in Singapore dollars and are subject to 7% Goods and Services Tax.

CTH sets and marks the assessment for the examination. You are allowed three hours for the Level 4 Diploma examination.

CTH Diploma examination is held 4 times a year in March, June, September and December.

Module Assessment Weightage

UnitAssessment Method
Rooms Division OperationsClosed book written examination
Rooms Division SupervisionWork-based Assessment or Assignment
Food and Beverage OperationsClosed book written examination
Food and Beverage SupervisionWork-based Assessment or Assignment
Finance in Tourism and HospitalityAssignment
Customer Service Management in Tourism and Hospitality Closed book written examination
Global Tourism and HospitalityAssignment


You will be awarded the Level 4 Diploma in Hospitality Management by CTH if you achieve at least a Pass grade in all modules of the examination.

Grade Structure:

80-10060-7940-59below 40