CTH Level 5 Diploma in Hospitality Management (QCF)

Objective

CTH Level 5 aims to provide students with an understanding of the managerial, decision-making and leadership aspects of the hospitality industry.

In addition it is also designed to develop independent research and study skills required when working at senior managerial level in the industry. Therefore, undertaking this diploma in Singapore is an excellent preparation for either entry to the workplace or business or as a springboard into final year bachelors degree level of study.


Syllabus Overview

UFTHUnderstanding Funding and Finance in Tourism and Hospitality
HRMTHIHuman Resource Management in the Tourism and Hospitality Industry
SMTHIStrategic Marketing in the Tourism and Hospitality Industry
CRMTHICustomer Relationship Management in the Tourism and Hospitality Industry
CITHIContemporary Issues in the Tourism and Hospitality Industry
FBMFood and Beverage Management
FMTHIFacilities Management in the Tourism and Hospitality Industry
IAIndustrial Attachment*

*Additional Subject Information
Industrial Attachment (IA) subject to eligibility and approval of Training Work Permit for international students.

Students who are not eligible for IA or granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.

The programme is delivered through classroom lectures, group and individual assignments, case studies, in-class exercises and industry visits where appropriate.
Full–time
6 months (Theory)
Monday to Friday, 3 hours per session

Part–time
10 months (Theory)
3 days a week, 3 hours per session

6 months (Industrial Attachment)
44 hours per week
Industrial Attachment for international students is not guaranteed as a training work permit is required to undertake the on the job training. The application for training work permit is subject to approval by the Ministry of Manpower.

Full Time Intake

Class Commencement Enrolment Period
17 May 2017 27 Mar 2017 – 20 Apr 2017
12 Jun 2017 1 May 2017 – 4 Jun 2017
3 Jul 2017 5 Jun 2017 – 9 Jul 2017

Part-Time Intake
Dates available on request

Awarding Body
The Level 5 Diploma in Hospitality Management is awarded by the Confederation of Tourism and Hospitality (CTH).

To be eligible for admission to CTH Level 5 Diploma in Hospitality Management, you must

  • be at least 17 years old at the time of application
  • have obtained CTH Level 4 Diploma QCF or its equivalent
  • attained English proficiency level of IELTS 5.5 or its equivalent
  • have at least a C6 at GCE ‘O’ Level English or equivalent
  • Mature candidates of at least 21 years of age with minimum of 3 years work experience may also apply
UFTH – Understanding Funding and Finance in Tourism and Hospitality
This unit covers understanding the sources of funding for both the private and public sectors in the tourism and hospitality industry; importance of costs, volume and profit for decision making; interpret financial accounts to aid in decision making and be able to prepare budgets and compare budgets with actual results.

HRMTHI – Human Resource Management in the Tourism and Hospitality Industry
This unit covers understanding the principles of human resource (HR) management in the tourism and hospitality industry; leading teams and developing human resources policies.

SMTHI – Strategic Marketing in the Tourism and Hospitality Industry
This unit covers contributing to the development of marketing and sales strategies in the tourism and hospitality industry; optimising marketing communications, building strategic partnerships, new product development and understanding the purpose and components of an organisational business plan.

CRMTHI – Customer Relationship Management in the Tourism and Hospitality Industry
This unit covers developing a customer service strategy in the tourism and hospitality industry; managing customer relationships (CRM) and evaluating customer service.

CITHI – Contemporary Issues in the Tourism and Hospitality Industry
This unit covers understanding how to identify emerging issues in the tourism and hospitality industry and examining their impact.

FBM – Food and Beverage Management
This unit covers developing food and beverage operations, understanding the management of food and beverage operations and evaluating their effectiveness.

FMTHI – Facilities Management in the Tourism and Hospitality Industry
This unit covers evaluating the role of a facilities manager in a hospitality or tourism organisation; ensuring the facilities of a hospitality or tourism organisation meets health, safety and environmental requirements and maintaining and developing the facilities of a hospitality or tourism organisation premises.

IA – Industrial Attachment
The aim of the Industrial Attachment is to expose students to a professional working environment where they can learn through real-world experiences. After completing theoretical components of hospitality service, students get to fully comprehend the service encounter through hands-on learning.

The workplace assessment forms a critical part of the overall assessment for the course and assesses three modules:

  • Customer Relationship Management in the Tourism and Hospitality Industry
  • Contemporary Issues in the Tourism and Hospitality Industry
  • Facilities Management in the Tourism and Hospitality Industry
The Industrial Attachment provides you the opportunity to undergo 6 months internship in the hospitality or tourism industry. Typical establishments range from small businesses such as restaurants, boutique hotels and travel agencies through to large, globally recognised hotel chains.

A training work permit is required to undertake the Industrial Attachment. The application for training work permit is subject to approval by the Ministry of Manpower.

University Pathways
Students who successfully complete the CTH Level 5 Diploma are also eligible to gain progression to a number of universities worldwide. For more information, please visit www.cthawards.com.

Career Prospects
Singapore is becoming a choice destination for tourism. As our graduate, you can be confident that you have a valuable and recognized qualification to start your career.

Application FeeLocal StudentInternational Student
Application Fee (non refundable)50.0050.00

For CourseLocal Student International Student
Material Fee910.00910.00
Examination Fee550.00550.00
CTH Membership Fee180.00180.00
Medical Insurance Fee*120.00120.00
FPS Insurance Fee*300.00300.00
Uniform Fee50.0050.00
Student Pass Fee*N.A.120.00
Medical Check up**N.A.50.00
Registration Fee*100.00250.00
Course Fee4,375.004,375.00
Total6,585.006,905.00
GST460.95483.35
Net Fees7,045.957,388.35

* Non-refundable fees consumed upon enrolment
** Non-refundable fees after consumed

Miscellaneous FeesLocal StudentInternational Student
Penalty charge for late payment of course fee50.0050.00
Re-sit examination fee115.00115.00
CTH Membership renewal fee90.0090.00
Penalty charge for late registration of examination45.0045.00
Appeal to the Academic and Examination Board against examination result150.00150.00
Appeal to the Academic Council225.00225.00
Appeal to the Independent Adjudicator450.00450.00
Additional Textbook fee per book130.00130.00
Student Pass Renewal FeeN.A.120.00
Additional Uniform Fee per Shirt25.0025.00
Student ID Card30.0030.00

¹ All Course fees payable by local and international students are protected under the Fee Protection Scheme (FPS) except Goods and Services Tax. Students can pay both their course and miscellaneous fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2 through any of the following methods:

  • SGD crossed cheque
  • SGD cash
  • Cashier’s order
  • Bank draft
  • Telegraphic transfer
  • NETS

² Miscellaneous fees are non-compulsory and non-standard fees which are paid only when necessary or applicable.

³ All fees are in Singapore dollars and are subject to 7% Goods and Services Tax.

CTH sets and marks the assessment for the examination. You are allowed two and a half hours for the Level 5 Diploma examination.

CTH Level 5 Diploma examination is held 5 times a year in January, March, June, September and November.

Module Assessment Weightage

UnitAssessment Method
Understanding Funding and Finance in Tourism and HospitalitytClosed book written examination
Human Resource Management in the Tourism and Hospitality IndustryAssignment
Strategic Marketing in the Tourism and Hospitality IndustrytClosed book written examination
Customer Relationship Management in the Tourism and Hospitality IndustrytWork-based Assessment or Assignment
Contemporary Issues in the Tourism and Hospitality IndustrytClosed book written examination
Food and Beverage ManagementtAssignment
Facilities Management in the Tourism and Hospitality Industry tWork-based Assessment or Assignment

 

You will be awarded the Level 5 Diploma in Hospitality Management by CTH if you achieve at least a Pass grade in all modules of the examination.

Grade Structure:

DistinctionMeritPassFail
80-10060-7940-59below 40