The hospitality industry is one of the largest industries in the world. Each year, progressively more meals and bed nights are purchased, which is why the hotel industry is experiencing rapid growth. Customers are becoming ever more demanding in their requirements for high standards of service and facilities. It is only through organised and structured training that the industry can meet these expectations. That is why this course aims to provide you with a broad understanding of the operational aspects of the international hotel industry and knowledge of the underlying principles involved.